Flooring FAQ

Both. Our main business is supplying quality carpet and flooring — many customers prefer to arrange their own fitter or fit it themselves. If you'd also like professional fitting, we offer that as a separate service. Our measurer will explain both options and their costs clearly when they visit your home.

Our primary business is supplying quality flooring. If you've also booked fitting, our measurer will discuss what's included on the visit — this covers old carpet/flooring removal, disposal of old underlay, gripper rods, and any other details specific to your room. What's included in fitting will be clearly agreed before any work starts, so there are no surprises.

A standard bedroom carpet takes around 1–2 hours. A full house (3 bedrooms, landing, stairs) typically takes a full day. Laminate and LVT in an open-plan living room and kitchen usually takes half a day. We'll give you a realistic time estimate when we survey your home.

Our quoted price includes: the flooring material, all fitting labour, new gripper rods (for carpet), new underlay (unless you have a good one already), removal of your old flooring, door trims and finishing strips, and a full tidy up. No hidden extras — what we quote is what you pay.

If fitting is included, our measurer will discuss furniture on the visit. For large or heavy items (wardrobes, pianos, large beds) we'll let you know what needs moving beforehand. This is all agreed clearly at the measuring stage — no surprises on fitting day.

The easiest way is to WhatsApp us your room size (length × width in metres) and your postcode. We'll send back a rough guide price within minutes. For an exact fixed quote, we visit your home for a free measuring appointment — this takes around 20 minutes and is completely free with no obligation.

No — measuring visits are completely free. There is no charge whether you go ahead or not. We never charge for quotes, surveys or samples.

Supply only means we measure, order and deliver your flooring — you arrange fitting yourself. Supply + fitting means our team also installs it. These are priced separately. On the measuring visit, our team will give you a clear price for each option so you can decide what works for you. Old flooring removal, gripper rods, underlay and any extras will all be discussed and priced at that point.

We bring our samples to your address as part of the free measuring visit. There's no need to travel to us. You can see exactly how the colours and textures look in your own room, in your own light — which makes choosing much easier. Just book a free visit and we'll bring everything we need.

For stairs we recommend a Twist or Berber Loop carpet — both are hard-wearing and handle heavy foot traffic well. Avoid Saxony or velvet finishes on stairs as they show footprints and wear more quickly. We can show you samples from our stair-specific range when we visit.

Vinyl (sheet vinyl or LVT) is the most popular choice for kitchens and bathrooms because it's 100% waterproof and easy to clean. Click LVT (Luxury Vinyl Tile) is our top recommendation — it looks like real wood or stone, is completely waterproof and works with underfloor heating. Avoid laminate in wet rooms as it can swell with moisture unless it's a specifically water-resistant product.

Yes — most of our LVT and laminate options are compatible with underfloor heating. Some carpets are also suitable but with limitations. When enquiring, let us know you have underfloor heating so we can recommend the right products and ensure the installation is done correctly.

Quality artificial grass lasts 15–20 years when properly installed and maintained. Our premium ranges come with a manufacturer's guarantee. The key to longevity is proper installation with the right base — which is exactly what our fitting service includes.

Yes — all our artificial grass is non-toxic and pet-safe. It's also hypoallergenic, which makes it a great choice for families where members suffer from grass pollen allergies. Our grass drains efficiently so there's no mud or standing water for children or pets to track into the house.